Client Project Manager

The Client Project Manager is the individual from the client that the MRH Project Manager works with directly to ensure that all resources that are needed from the client are available to the MRH Project Team. The Client Project Manager is also responsible for the scheduling of all work that is required of the client. During the course of the implementation, the Client Project Manager also works closely with their team, as well as the members of the MRH Project Team to ensure that all timelines are met and that all work scheduled is completed. If at any time during the project issues arise, the Client Project Manager is the central point of contact for The MRH Technology Group in order to resolve the issue.

Client IT Administrator

The Client IT Administrator is the individual from the client that the MRH Environment Consultant works with directly to insure the proper setup and configuration of all server side components of Tour de Force. The Client IT Administrator is also responsible for making sure that all workstations are properly set up for the installation of the Tour de Force client software.

The Client IT Administrator is the individual that is the primary technical contact for the MRH Environment Consultant regarding any connectivity, infrastructure, or Windows server considerations.

Client Tour de Force Administrator

The Client Tour de Force Administrator is the individual from the client that is trained on the utilities and functions needed to administer Tour de Force. Typically, the Client Tour de Force Administrator is the person responsible for learning the utilities associated with the Administrator Console of Tour de Force. The Client Tour de Force Administrator is often the primary person responsible for making configuration changes and customizations, customizing grid layouts and views, and applying updates to Tour de Force.

Client Tour de Force Product Champion

The Client Tour de Force Product Champion is the individual from the client that is the primary person for questions and answers for the users once Tour de Force is implemented. During the implementation process, the Client Tour de Force Product Champion shadows the MRH Consultants through each step of the set up and configuration process.

Another role of the Client Tour de Force Product Champion is to work with the MRH Application Consultant before and during the Go Live Phase to reinforce the client’s business process rules, and to verify that Tour de Force is configured to meet these business process rules.

Following the Go Live Phase, the Client Tour de Force Product Champion typically has direct access to the assigned MRH Application Consultant to assist in any administrative changes that are required following the Go Live Phase. The Client Tour de Force Product Champion needs to work closely with The MRH Technology Group to resolve all outstanding issues that arise during and following the Go Live Phase.

The Client Tour de Force Product Champion also works closely with the MRH Business Consultant to develop a customized User Training Guide prior to Go Live Phase. This guide needs to explain the primary goals of use relating to the business rules and policies of the client, and needs to be distributed to users during the Go Live Phase.

Client BSI Specialist

The Client BSI Specialist is the individual who works closely with the MRH BSI Specialist to reconcile the BSI data after the MRH Business Consultant has performed an initial review of the data while onsite during the Review and Discovery Phase. The Client BSI Specialist should be an individual who has in depth knowledge of the client’s business system, and is someone who understands the business processes and rules that impact how sales numbers are tracked within the business system. Some examples are how kits and components are tracked, what types of line items appear in sales history but get removed from sales reporting, or how sales are reported differently for basic customer sales versus commissioned sales.

MRH Project Manager

The MRH Project Manager is the person from The MRH Technology Group that is responsible for the scheduling of all work associated with the successful implementation of Tour de Force. During the course of an implementation, the MRH Project Manager works closely with the Client Project Manager to assure that all timelines are met and that all work scheduled is completed. If at any time during the project issues arise, the MRH Project Manager is the central point of contact from The MRH Technology Group.

MRH Business Consultant

The primary role of the MRH Business Consultant is to learn and understand the business policies and practices
of the client in order to assist with the completion of the Implementation Questionnaire, and then perform the base
configuration of Tour de Force to best meet the client’s needs. The MRH Business Consultant is usually the person who is onsite to review the base configuration of Tour de Force, and then performs a basic or introductory training for the project team and key users of the client. The MRH Business Consultant also performs the Sales Process Assessment, Mapping, Documentation, and Review Milestone of the implementation, as well as identifies and documents the business policies and rules associated with the client. The MRH Business Consultant is typically involved with the implementation from the inception of the project through a period of 30 days following the Go Live Phase. If ongoing business consulting is required by the client after this time period, the consulting may be provided by the original MRH Business Consultant or another MRH Business Consultant from within the Professional Services Team. In most cases, the MRH Business Consultant role is also the responsibility of the MRH Project Manager.

MRH Environment Consultant

The MRH Environment Consultant is the person who has the primary responsibility of working with the Client IT
Administrator to perform the Review of Existing IT and Server Architecture, the Establishing Remote Connectivity, the Base Installation and Configuration, and the Initial and Final Data Conversion milestones.

The MRH Environment Consultant is typically the resource for answering questions and resolving any issues related
to technology, remote connectivity, the infrastructure of networks, the base installation and configuration of Tour
de Force, and any server or client side issues related to the operation of Tour de Force.

The MRH Environment Consultant is generally involved in the project from start to finish, and is a key backup to the
MRH Project Manager. Following the implementation of Tour de Force, the MRH Environment Consultant is often used as a resource by the Extended Services Team of The MRH Technology Group to troubleshoot any infrastructure or technology related issues that the client may encounter.

MRH Application Consultant

The primary role of the MRH Application Consultant is to become familiar with the base setup and configuration of the client to a level that the MRH Application Consultant can provide basic guidance and training on the application of Tour de Force within the client’s business. The MRH Application Consultant is generally the person that performs the Go Live User Training milestone.

The MRH Application Consultant is not responsible for performing the same level of consultative and coaching guidance as the MRH Business Consultant. During the Go Live User Training sessions, the Client Product Champion must be involved with the MRH Application Consultant to assist in the training process and most importantly, the application of specific configurations and business processes associated with the client’s business environment.

After Tour de Force is implemented, the MRH Application Consultant is often used as a resource by the Extended Services Team of The MRH Technology Group to assist with any application questions that the client may encounter, as well as to perform ongoing training that is needed.

MRH Business System Integration (BSI) Consultant

The MRH BSI Consultant is the person who is ultimately responsible for working with the Client BSI Specialist to reconcile all of the BSI data prior to and during the Go Live Phase. The goal is to have no issues with the BSI data after the Go Live Phase. Due to the ongoing changes that often occur in a business system, the BSI data must be monitored on an ongoing basis to ensure accuracy. During the lifecycle of using the Tour de Force application, the Client BSI Specialist and the MRH BSI Consultant work together to ensure that business process changes in the business system are accurately accounted for in the Tour de Force BSI Connector. The MRH BSI Specialist is an individual that is very experienced in the inner workings of the Business System Integration associated with the Tour de Force application, as well as understands the many factors that can impact how information is reported from a business system.