Tour de Force Platinum CRM & SFA Solution

Outlook® based Customer Relationship Management - Sales Force Automation

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Maintenance Plan Options Maintenance Plan Fees Support Credits Call In Support Renewell Process Types of Requests Covered Request Type/Credits Used

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Maintenance Plan Fees

Plan Type (Annual fee is % of Licensed Software List Price)	% Allocated to Upgrade Protection	% Allocated to Web Knowledge Base Access	% Allocated to Support Credits
Maintenance Plus (23% of licensed software list price)	10%	5%	8%
Standard Maintenance (15% of licensed software list price)	10%	5%	NA
Upgrade Protection (10% of licensed software list price)	10%	NA	NA

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