Customer Support

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If you would like to contact us about purchasing documentation, please log-in. Documentation is available to companies with any Tour de Force maintenance plan.

 

Manuals & Documentation

Tour de Force documentation is provided in a variety of formats, enabling you to choose the documentation that best fits your organization. In addition to the electronic user's manual included with Tour de Force, documentation is provided in the form of training manuals, procedures manuals, admin documenation, technical bulletins, and knowledge base articles.

MRH also offers instructor-led training at our location. To inquire, contact us.

 

Training Manuals

Training Manuals are provided in print with additional user exercises.

  Introductory Training Manual Application Professional Manual
Includes:
Chapters 1-5 of user's guide
ALL chapters of user's guide;
Additional training exercises
Format
Paper/bound
Paper/bound
Price per copy:
$25
$125
Contents:

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Procedures Manual

Procedures Manuals provide more in-depth coverage of Tour de Force, and are provided in Microsoft Word format to simplify customization of the documentation within your company.

  Introductory Procedures Manual Full Procedures Manual
Includes
Chapters 1 - 5 of Training Manual
ALL chapters of user's manual
Format
Microsoft Word
Microsoft Word
License Price
$395
$995
Included at renewal:
Yes
Yes
Contents:

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Admin Documentation

The Admin Manual contains information vital to properly maintaining and administering your Tour de Force installation.

  Administratration Manual
Includes
ALL chapters of admin user's manual
Format
Microsoft Word
Included at renewal:
Yes
Contents:

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Technical Bulletins

"1000 Series" Tech Bulletins outline general procedures or applications of Tour de Force. "2000 Series" Tech Bulletins outline upgrade instructions used from version to version. All Bulletins are downloadable from the web site with the proper maintenance plan.

Examples of Technical Bulletin topics:

  • Specific processes or procedures for using functions within the Admin.
  • Upgrade instructions when moving from version to version.
  • More detailed user instructions on key functionalities of Tour de Force.
  • Documents that talk about specifics of applying a Tour de Force function to a specify vertical market or in a specific computing environment.
  • More detail product instructions that are not already in the user manual.
  • The Users Manual cut into smaller documents that also address the commonly asked questions regarding the use of the specific functionality 

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Knowledge Base Articles

Knowledge Base articles typically answer questions frequently asked of the Tour de Force Support Team. Articles are viewable with the proper maintenance plan.