E-mail Logging within Tour de Force

A wealth of information is stored within your e-mail server. Tour de Force logs each and every e-mail sent through your system, ensuring that no message is misplacaed. Your system administrator can control which e-mails are logged and which are not.

Automatic logging of all inbound/outbound email that passes through the Enterprise Exchange Server

Easy access to view and act on emails that are logged for all users

The ability to record restricted email addresses so that no logging occurs

Electronic mail, or email, is an essential form of communication in business today. Microsoft Outlook gives users all of the tools needed in order to use email messages effectively. Tour de Force gives users all of the tools needed in order to manage email messages related to the contacts of customers, prospects, and other business relationships more efficiently.

Email Logging is a feature of Tour de Force that is designed to track and maintain company email associated with business relationships. Email Logging captures a copy of email messages sent and received in Microsoft Outlook to the TDF Email Logging folder.

Email Logging in Tour de Force is an optional feature that has to be set up by the Tour de Force Administrator. Email Logging is an Exchange Event Sink called TdF_EmailLogging that can be started and stopped as a service on the Microsoft Exchange server.

In order to track and maintain email messages associated with contacts of customers, prospects, and other business relationships, the Email Logging feature in Tour de Force must be activated. This feature can be enabled any time, and is typically one of the last features set up during an implementation.

Email Logging uses the Microsoft Exchange archiving or journaling feature to create a copy of all email messages to the TdF Email Logging folder. TdF_EmailLogging reviews each email message in order to locate a matching Contact record in the Account Packages in Tour de Force.

If the Contact record is found, the message is moved from the TdF Email Logging folder to the appropriate Account Package in the public folders, and linked to the Contact record. If a Contact record is not found, the copy of the message is permanently deleted from the TdF Email Logging folder.

Email Logging only captures the email messages that have the Sensitivity field set to Normal . Email Logging does not capture email messages that have the Sensitivity field set to Personal, Private, or Confidential.

View Screenshots:

• Account Email
• Contact E-mail

Core Features
Choose a Core Feature Account Management Administrative Interface Anytime-Anywhere Access Support Management Task Management Contact Management E-Mail Logging Expense Management General Features Campaign Management Opportunity Management Outlook Integration Project Management Reporting-Exporting Sales Activity Management System Architecture Template Management
Add-On Module
Choose an Add-On Module Business System Integration Event Manager Advanced Export Module Tour de Force Mailer Manager's Console