Exchange Permission Manager Help:

The EPM manual can be accessed through the EPM help menu.

Check on the following items before sending a support request:

1. Make sure CDO is installed
2. Add your mailbox information to Exchange Server security tabs for Folders/Mailboxes
3. If working with a large number of folders, you may need to increase the settings for objtFolderView and objtACLView
4. Ensure that the Domain Admin group has FULL CONTROL on the Mailbox store (Mailbox items may display as "%DUMMY%")

After you have verified the above and are still unable to connect to your mailboxes, please contact us so we can provide you with some assistance.

 

1. Collaboration Data Obects (CDO) MUST be installed.

CDO (Collaborative Data Objects) is a component of Microsoft Outlook that Exchange Permission Manager needs to operate. CDO is not installed with a default Office or Outlook installation . It must be explicitly chosen under the Outlook options to be installed. CDO is not included in the Exchange Permission Manager installation because Microsoft licensing does not permit redistribution.

For more information see Microsoft's support article Q171440 .

To check for CDO:

1. Click Start ? Settings ? Control Panel, double-click Add/Remove Programs.
2. Select Microsoft Office (versions may vary), click Change .
3. Click Add or Remove Features .
4. Expand the Microsoft Outlook for Windows options. Look for Collaborative Data Objects and make sure it is installed.
5. Exit Maintenance Mode.

 

2. Be sure to add your Administrator Mailbox information to the Property Security Tab in Exchange.

Note: Your individual NT Profile must be added. Simply being a member of a group that is entered in the Security tab is not enough.

A.) Add Windows NT Account to Mailbox Store Property Security tab

The Windows NT account that will be using the Exchange Permission Manager to administer permissions will need to be added to the Mailbox Store Property Security tab assign Mailbox folder permissions successfully.

On Microsoft Windows 2003 Exchange Server:

1. Click Start ? All Programs ? Microsoft Exchange ? System Manager
2. Navigate to the Mailbox Store and right-click it; click Properties, and then click the Security tab.
3. Add the NT user to the list and check ALL of the Allow checkboxes except for Special Permissions.

B.) Add Windows NT Account to Public Folder Store Property Security tab

The Windows NT account that will be using Exchange Permission Manager to administer permissions will need to be added to the Public Folder Store Property Security tab to assign Public Folder permissions successfully.

On Microsoft Windows 2003 Exchange Server:

1. Click Start ? All Programs ? Microsoft Exchange ? System Manager
2. Navigate to the Public Folder Store and right-click it; click Properties, and then click the Security tab.
3. Add the NT user to the list and check ALL of the Allow checkboxes except for Special Permissions.

3.) Increase the settings for objtFolderView and objtACLView

If you are working with a large number of folders, then a setting imposed by Exchange 2003 may hinder your progress: see the following Microsoft KB Article for details.

Your Exchange Server 2003 computer may stop responding after a MAPI client opens more than the default value of certain server objects

After reading this article, try increasing the settings for objtFolderView and objtACLView to a number equal to or greater than the number of folders you will be modifying in a given Exchange Permission Manger session.

A registry file named IncreaseMaxMapiObjects.reg can be found in the same directory as Exchange Permission Manager. Run this file on your Exchange Server (not your client workstation) to automatically change these settings.

 

4.) Ensure that the Domain Admin group has Full Control on the Mailbox Store

If the Domain Admin group does not have full control on the Mailbox store, you may see mailbox folder items in EPM display as "@DUMMY@.

To resolve this issue:on Microsoft Windows 2003 Exchange Server:

1. Close the Exchange Permission Manager
2. Click Start ? All Programs ? Microsoft Exchange ? System Manager.
3. Navigate to the Mailbox Store, right-click Properties, and then click the Security tab.
4. Click the Domain Admins group.
5. Click the Allow Full control checkbox.
6. Click the OK button.
7. Open the Exchange Permission Manager and test.